FAQ
Here to help. Below you’ll find answers to common questions about our collections, shipping, and returns.
What is Rive The Label?
Rive stands for enduring design and refined aesthetics. We curate seasonal essentials for the modern wardrobe, focusing on quality layers that transcend trends.
Do you offer free shipping?
Yes. We offer free shipping on all orders delivered to the United States. There are no hidden handling fees at checkout.
How long does delivery take?
Orders are processed within 1–2 business days. Once dispatched, estimated delivery to the United States is 5–8 business days. Our daily order cut-off time is 12:00 PM (EST), New York time.
How can I track my order?
As soon as your package leaves our warehouse, you will receive an email with a tracking link to follow your parcel’s journey.
What is your return policy?
We offer a 30-day return window starting from the date of delivery. To be eligible for a refund, items must be unworn, unused, and in their original packaging with tags attached.
Who pays for return shipping?
We believe in transparency:
- Defective or wrong item? Return shipping is free.
- Change of mind (fit/style)? The customer is responsible for the return shipping costs.
We do not charge restocking fees.
How long do refunds take?
Once your return arrives and passes inspection (usually 1–3 days), your refund is processed within 5–10 business days to your original payment method.
What if my order arrives damaged?
Please contact us at info@rivethelabel.com within 48 hours of delivery. Include a clear photo of the issue, and we will arrange a replacement or full refund immediately.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Maestro, American Express) as well as Shop Pay, Apple Pay, and Google Pay. All transactions are secure.
Can I update or cancel my order?
If you need to make changes, please contact us within 24 hours. If your order has not yet been dispatched, we will do our best to modify or cancel it for you.
